Hosted VoIP Services

Hosted VoIP Services.

Discover Simpli-Fi’s hosted business IP telephony phone system as a managed service.

Simpli-Fi’s internet-based phone system as a managed service offers Instant Messaging, HD Voice between users, and connection to any device. Our VoIP system also means you no longer have to worry about features, user licences, or where your phone system lives, as all hardware is housed off-site, in the Cloud and managed centrally by Simpli-Fi, 24/7, 365 days a year.

Man using phone

What is VoIP?

Hosted voice-over-internet protocol (VoIP) is a secure, inexpensive, internet-based communication service that supports your entire business. A hosted VoIP phone system replaces traditional landlines and all the associated analogue equipment with a cloud-based system. It can include all the communication features a business needs and is an excellent choice for small businesses and those wanting to grow or maintain size.

VoIP technology works by breaking up the voice audio from a phone conversation into digital voice data packets and then sending these data packets to the recipient over the Internet.

Core Benefits

What are the core benefits of a Hosted VoIP Service?

Secure and straightforward

A hosted VoIP service can be installed quickly and used immediately. Calls through servers go through advanced encryption, offering a high level of security for any of your conversations and messages.

Highly reliable

One of the benefits of VoIP flexibility is that if an office phone goes down due to a lack of network, calls can always be forwarded to mobile phones and other devices. That also means weather issues and power outages no longer present the risk they once did.

Lower costs

A managed or hosted VoIP service is an inexpensive alternative to installing an analogue phone system or any infrastructure needed for an on-site VoIP system. Your only costs are your agreed payment plan.


VoIP systems allow you to add a line as you hire a new employee and eliminate lines in the case of downsizing. You’re only ever paying for what you need.

Cost effective hardware and software

Simpi-Fi ensures you have the most current hardware and up-to-date software.

Simplified conferencing

Conferencing features are native to our VoIP service, meaning no conference call charges.

Supports home working

VoIP technology enables your employees to remotely use the voice and data services of your office via your intranet and your employees number follows them to their home office.

Better use of bandwidth

Using a VoIP system makes better use of your existing bandwidth.

A dynamic service

In the event that you outgrow your current office or need to change locations for any reason, including crisis management, your VoIP system can be easily transferred.

Ease of installation, configuration and maintenance

IP phones are virtually plug-and-play. Hosted VoIP software also makes it incredibly simple to add new users, and a web portal makes moving, adding, or changing your systems configuration much easier.

Key Features of a hosted VoIP service

Sophisticated call management

Call routing and screening is a call management strategy that distributes incoming calls to employees according to pre-set criteria.

Interactive voice response

Interactive voice response (IVR) is a VoIP feature that uses pre-recorded voice prompts, speech recognition, and customer interactions via dial pad to direct calls to the appropriate departments or employees.

Automated dialling

Automated outbound dialers increase overall talk times by eliminating the need for employees to physically enter phone numbers and connect to calls only when a prospect is on the other line and ready to talk.

Call recording

Call recording is a form of call monitoring that either automatically records calls between employees and callers or records them on an on-demand basis.

Visual voicemail

Visual voicemail is a VoIP feature that transcribes voicemail messages via voicemail-to-text and/or voicemail-to-email. This means you can quickly prioritise callbacks according to voice-message content.

Call forwarding

Call forwarding is a call distribution strategy that automatically sends (forwards) incoming calls to different telephone numbers associated with the same employee or department in a pre-set order.

Get In Touch

Talk to our experts about installing a hosted VoIP service

Our Partners and Vendors

We have been working with trusted vendors for decades. These valued partnerships allow us to exchange views and support innovation, ensuring our clients always receive the right solution at the best price.